Work type

• Full Time 1

Locations

Categories

• North Sydney Location
• Fantastic Remuneration
• Work for a company awarded Dream Employers

Who are we? We're Salmat - Australasia's largest direct customer communications company with branches in all states of Australia, New Zealand and South East Asia. Salmat provides communication solutions across the spectrum of call centre services, catalogue distribution, business process outsourcing and web-based communication. We have a challenging opportunity for an experienced Data Operations Team Leader to work with our team of dedicated people taking ownership and pride in their work.  

Over all the Data Operations Team Leader will be responsible for the collation and maintenance of the teams billing information. You will have the ability to manage a large and dynamic volume of client marketing campaigns. This is a hand on leadership role that is responsible for managing and co-ordinating the team responsible for the delivery of client marketing campaigns.

Key responsibilities will include:

• You will organise, lead, motivate and develop the team responsible for the design and delivery of the team's high volume of data-related campaigns and reporting analyses
• You will ensure that data for campaigns is delivered in line with agreed SLAs
• You will maintain the issue log and maintain the campaign schedule/calendar
• You will ensure appropriate quality procedures are in place for campaign outputs to ensure accuracy and compliance with client briefs
• You will ensure that processes needed for the quality management and information security management systems are established, implemented and maintained
• You will ensure that the team is trained in secure data management and promote ongoing education and awareness around security
• You will ensure that resources are not over-scheduled and ensure that every campaign is delivered on time
• You will recommend and implement improvements to campaign workflow and processes
• You will oversee the creation of user documentation relating to systems and processes

To be successful in this role you must be able to demonstrate the following skills:

• Computer Science Degree, Business Computing Certification and / or previous commercial experience
• 5+ years experience with marketing databases and CRM systems
• 5+ years in commercial IT
• Strong data and business analysis skills.
• Strong experience in all facets of database management – data structures, systems interfaces, ETL, testing.
• Advanced SQL skills
• Advanced report development experience
• Advanced ability to create, amend and check programs to manipulate and manage data across a range of programming languages
• A practical understanding of database concepts and theories
• Commitment to adhering to best practice processes in relation to database and system administration
• Ability to identify current and potential problems and provide timely, factual and logical solutions.

This is a critical position in the successful delivery of Salmat's commitments to our clients. The ideal candidate will have demonstrated self-confidence and initiative, a keen sense of responsibility for your actions, great attention to detail, effective oral and written communication, excellent organisational skills, and the ability to work well in a team.  Above all we are looking for a great positive and flexible attitude coupled with the eagerness to grow and learn.  This is an exciting opportunity to be a part of Salmat Digital and take your career further.

DON'T MISS OUT - APPLY TODAY!